Privacy policy overview
- FileMoon may collect account details, technical logs, file metadata, support messages, and usage information.
- Uploaded files remain the responsibility of the uploader and may be processed to provide hosting, download, and streaming services.
- Cookies and technical logs may be used for login, security, abuse prevention, performance, and service stability.
- Payment-related information may be processed by third-party payment providers according to their own policies.
- FileMoon may review reports, restrict abusive activity, and retain limited records where required for security, legal, or operational reasons.
Information we may collect
FileMoon may collect information you provide directly, such as account details, email address, username, support messages, premium plan details, and information submitted through forms. We may also collect technical information such as IP address, browser type, device information, log data, cookies, and usage activity.
Account information
When you create or use a FileMoon account, we may store account-related details to provide login access, manage your profile, apply storage limits, support premium features, prevent abuse, and communicate service-related updates.
Uploaded files and file metadata
When you upload files, FileMoon may process file names, file size, file type, storage location, upload time, download activity, streaming status, and related metadata needed to host, process, stream, share, or remove files.
Downloads and streaming activity
FileMoon may process download and streaming activity to provide access to hosted files, apply account limits, prevent automated abuse, maintain service stability, improve playback, and troubleshoot technical issues.
Cookies and similar technologies
FileMoon may use cookies and similar technologies for login sessions, security checks, captcha, upload and download functions, preferences, analytics, performance monitoring, and abuse prevention.
Payments and premium services
If you purchase premium services, payment processing may be handled by third-party payment providers. FileMoon may store limited plan, subscription, payment status, invoice, or transaction reference information needed to manage premium access.
How we use information
We may use information to operate the service, provide uploads and downloads, enable streaming, maintain account access, process support requests, improve performance, enforce policies, prevent abuse, investigate reports, and comply with legal or operational requirements.
Security and abuse prevention
We may use technical data, logs, captcha checks, rate limits, and other security tools to detect suspicious activity, prevent spam, protect accounts, investigate malware or phishing reports, and keep FileMoon reliable for legitimate users.
Third-party services
FileMoon may use third-party services for hosting, storage, analytics, advertising, security, email delivery, payment processing, or technical infrastructure. These providers may process data according to their own privacy policies and service terms.
Data sharing
FileMoon does not sell personal information. We may share limited information with service providers, legal authorities, payment processors, security partners, or infrastructure providers when necessary to operate the service, comply with law, prevent abuse, or protect rights and safety.
Data retention
FileMoon may retain information for as long as needed to provide the service, manage accounts, maintain security, comply with legal obligations, resolve disputes, enforce policies, or support operational requirements. Some logs or records may be retained for a limited period.
User responsibilities
Users are responsible for the content they upload and share. You should not upload private, illegal, abusive, infringing, or sensitive content unless you have the legal right to store or share it through FileMoon.
Your choices and requests
Depending on your location and applicable law, you may have rights to access, correct, delete, or request information about personal data. You can contact FileMoon support for privacy-related requests.
Children’s privacy
FileMoon is not intended for children who are not legally allowed to use online file hosting services in their region. Users should comply with applicable age and legal requirements.
Changes to this policy
FileMoon may update this Privacy Policy from time to time. The latest version published on this page will apply to future use of the website and services.