This Refund Policy explains how refund requests are reviewed for FileMoon premium plans, duplicate payments, technical issues, and billing-related cases.
1. Overview
FileMoon provides digital file hosting, video streaming, storage, and premium account features. Because premium services are delivered digitally, refund requests are reviewed carefully based on account activity, payment status, and service usage.
2. Eligible Refund Cases
A refund may be considered if you were charged more than once for the same purchase, your premium plan was not activated after successful payment, or a technical issue prevented access to paid features and our team could not resolve it within a reasonable time.
3. Non-Refundable Cases
Refunds are normally not available for used premium time, change of mind, accidental purchase after successful activation, violation of our terms, account suspension due to abuse, or requests submitted after a long delay.
4. Duplicate Payments
If you believe you were charged twice for the same plan, contact support with your payment receipt, transaction ID, account email, and purchase date. Duplicate payment cases are prioritized.
5. Technical Issues
If a premium feature is not working, please report the issue first. Our team will try to fix the problem. A refund may be reviewed only if the issue is confirmed and cannot be resolved.
6. How to Request a Refund
To request a refund, contact FileMoon support with your account email, payment proof, transaction ID, plan name, purchase date, and a clear explanation of the issue. Missing information may delay the review.
7. Review Time
Refund requests are normally reviewed within a reasonable support period. Payment provider processing time may vary after a refund is approved.
8. Policy Updates
FileMoon may update this Refund Policy from time to time. The latest version published on this page will apply to future refund requests.