Refund Policy

Last Updated: June 2026

At FileMoon, we strive to provide reliable file hosting and premium services to our users. This Refund Policy explains when refunds may be granted and the conditions that apply to premium purchases made through our platform.

Premium Service Purchases

Users who purchase premium plans gain access to additional features, storage limits, faster download speeds, and other premium benefits as described at the time of purchase.

Refund Eligibility

Refund requests may be considered under the following circumstances:

• Duplicate payments made by mistake.
• Technical issues that prevent access to purchased premium features.
• Billing errors caused by our payment system.
• Unauthorized transactions verified by our support team.

Non-Refundable Situations

Refunds are generally not provided in the following cases:

• Change of mind after purchase.
• Failure to use the purchased service.
• Account suspension resulting from violations of our Terms of Use.
• Requests made after a significant portion of the subscription period has been used.
• Issues caused by the user's internet connection, device, or third-party software.

Refund Request Period

Refund requests should be submitted within 7 days of the original purchase date. Requests submitted after this period may not be eligible for review.

How to Request a Refund

To request a refund, please contact our support team and provide:

• Your account email address.
• Transaction or payment reference number.
• A detailed explanation of the issue.

All refund requests are reviewed individually, and approval is granted at our sole discretion based on the circumstances of each case.

Chargebacks

Users are encouraged to contact FileMoon support before initiating a chargeback through their bank or payment provider. Fraudulent or abusive chargebacks may result in account restrictions or termination.

Processing Time

Approved refunds are typically processed within 5–10 business days. The exact time required for funds to appear in your account depends on your payment provider or financial institution.

Changes to This Policy

FileMoon reserves the right to modify this Refund Policy at any time. Updated versions will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Refund Policy or would like to request a refund, please contact:

Email: [email protected]
Website: https://filemoon.org